Customer Service
Hear from our team members about their experiences and contributions to ensuring exceptional customer service and support.
Michelle
Project Manager
“Our culture promotes openness, transparency, and continuous learning, empowering us to innovate and stay ahead in our industry”
Since joining as a Customer Service Officer in 2017, I've advanced to roles like Team Lead, Quality Executive, and now Project Manager, gaining diverse experience and client interaction that enriches my skills.
Our culture promotes openness, transparency, and continuous learning, empowering us to innovate and stay ahead in our industry. ST Engineering has been pivotal in my leadership growth, providing LinkedIn learning and constructive feedback that enhance my skills in communication, decision-making, and strategic planning.
A highlight was leading the Customer Engagement team to receive client recognition for exceptional performance and strong relationships. Our focus on communication and proactive problem-solving ensured we exceeded expectations consistently. This recognition validated our dedication to delivering outstanding service and reinforced the value of our teamwork at eServ.
Collaborating with my team leader has helped me grow in time and people management, enabling me to contribute to enhancing team productivity and quality. Being part of this community gives me a sense of purpose, knowing that I'm making a meaningful impact on the lives and careers of our customers.
Izhar
Outbound Call Centre Associate
“I've grown in time and people management, enhancing team productivity and quality through collaboration with my team leader"
Working in Customer Engagement & Front Desk Support at ST Engineering has been incredibly rewarding. I thrive on direct interactions with our customers, where I not only resolve their issues but also provide opportunities for career improvement.
The environment here is warm and supportive, with a strong sense of teamwork and camaraderie. I've had the chance to learn valuable skills like using Microsoft applications and enhancing customer satisfaction.
Collaborating with my team leader has helped me grow in time and people management, enabling me to contribute to enhancing team productivity and quality. Being part of this community gives me a sense of purpose, knowing that I'm making a meaningful impact on the lives and careers of our customers.